Otello 2.0: The Innovative System for Electronic Tax Free Invoices in Italy
How to Download Otello 2.0 and Enjoy Tax-Free Shopping in Italy
If you are a non-EU resident or domiciled person who loves shopping in Italy, you might be interested in getting a tax-free invoice for your purchases. This way, you can save up to 22% of VAT (value-added tax) on goods that you buy in Italy and take with you when you leave the EU territory.
But how can you get a tax-free invoice in Italy? And how can you validate it at the exit points? The answer is simple: you need to download Otello 2.0, a digital system that allows you to issue and validate tax-free invoices online.
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In this article, we will explain what Otello 2.0 is, why you need it, how to download it, how to use it, and how to claim your VAT refund or exemption with it. By following these steps, you will be able to enjoy tax-free shopping in Italy without any hassle.
What is Otello 2.0 and Why You Need It
Otello 2.0 is a digital system for issuing and validating tax-free invoices
Otello 2.0 (Online Tax Refund at Exit: Light Lane Optimization) is a system developed by the Italian Customs Agency (Agenzia delle Dogane e dei Monopoli) to digitalize the process of issuing and validating tax-free invoices in Italy.
A tax-free invoice is a special type of invoice that allows non-EU residents or domiciled persons to get a refund or exemption of VAT on goods that they buy in Italy and take with them when they leave the EU territory.
Otello 2.0 makes this process easier, faster, and more secure by allowing sellers and buyers to issue and validate tax-free invoices online, without using paper documents or stamps.
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Otello 2.0 allows you to get a refund or exemption of VAT on goods purchased in Italy
According to the Italian law (art. 38-quater of D.P.R. 633/1972), non-EU residents or domiciled persons are entitled to get a refund or exemption of VAT on goods that they buy in Italy and take with them when they leave the EU territory, under certain conditions:
The value of the goods purchased, for each invoice, must be higher than The goods must be transported by the buyer or by a third party on behalf of the buyer, and must exit the EU territory within three months from the date of the invoice
The goods must be shown, together with the invoice, to the customs office or the self-service kiosk at the exit point, where they will be validated with a customs stamp
By getting a tax-free invoice with Otello 2.0, you can choose between two options to get your VAT refund or exemption:
Direct exemption: you can show your validated invoice to the seller or an intermediary company (such as Global Blue, Planet, etc.) and get an immediate deduction of VAT from the price of the goods
Subsequent refund: you can send your validated invoice to the seller or an intermediary company and get a refund of VAT by bank transfer, credit card, cheque, or cash
How to Download Otello 2.0 and Register Your Account
You need a smart card or a digital signature to access Otello 2.0
To download and use Otello 2.0, you need to have a smart card or a digital signature that allows you to access the online services of the Italian Customs Agency. A smart card is a physical device that contains your personal and fiscal information, while a digital signature is a software application that verifies your identity online.
If you already have a smart card or a digital signature issued by an authorized provider in Italy, you can use it to access Otello 2.0. If you don't have one, you can request one from the Italian Customs Agency or from one of its partners (such as Poste Italiane, Infocamere, etc.). You can find more information on how to get a smart card or a digital signature on the official website of the Italian Customs Agency.
You can download Otello 2.0 from the official website of the Italian Customs Agency
Once you have your smart card or your digital signature, you can download Otello 2.0 from the official website of the Italian Customs Agency. You will need to install it on your computer or mobile device and follow the instructions to activate it.
Otello 2.0 is compatible with Windows, Mac OS, Android, and iOS operating systems. It is also available in English, French, German, Spanish, and Chinese languages.
You can register your account by providing your personal and fiscal information
After downloading and activating Otello 2.0, you will need to register your account by providing your personal and fiscal information. You will need to enter your name, surname, date of birth, nationality, passport number or equivalent document number, email address, phone number, and fiscal code (codice fiscale).
Your fiscal code is a unique identifier that is assigned to you by the Italian tax authorities. It is composed of 16 alphanumeric characters that are derived from your personal data. If you don't have a fiscal code yet, you can request one online from the official website of the Italian Revenue Agency or from one of its offices in Italy.
Once you have registered your account, you will be able to access Otello 2.0 and start using it for your tax-free shopping in Italy.
How to Use Otello 2.0 to Get Your Tax-Free Invoices
You need to show your passport or equivalent document when buying goods in Italy
When you buy goods in Italy that are eligible for tax-free shopping, you need to show your passport or equivalent document (such as an identity card) to the seller. This way, the seller will be able to verify that you are a non-EU resident or domiciled person who is entitled to get a tax-free invoice.
You also need to inform the seller that you want to use Otello 2.0 for issuing and validating your tax-free invoice. Not all sellers in Italy are affiliated with Otello 2.0, so make sure to ask them before making your purchase.
You need to make sure that the seller issues a tax-free invoice with a request code from Otello 2.0
If the seller is affiliated with Otello 2.0, they will be able to issue a tax-free invoice for you using their computer or mobile device. The invoice will contain all the relevant information about your purchase, such as:
The date and number of the invoice
The name and address of the seller
The name and passport number of the buyer
The description and value of the goods The amount of VAT and the total amount of the invoice
The invoice will also contain a request code from Otello 2.0, which is a unique identifier that links the invoice to the online system. The request code is composed of 16 alphanumeric characters and a QR code that can be scanned by the customs officers or the self-service kiosks at the exit points.
The seller will give you a copy of the invoice, either in paper or electronic format, and will send another copy to the Italian Customs Agency through Otello 2.0. You need to keep your copy of the invoice and check its status online on the official website of the Italian Customs Agency.
You need to keep a copy of the invoice and check its status online
After getting your tax-free invoice with Otello 2.0, you need to keep a copy of it and check its status online on the official website of the Italian Customs Agency. You can do this